Help Desk Six Sigma

In simple words, Six Sigma means a measure of quality that strives for near perfection. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects (driving towards six standard deviations between the mean and the nearest specification limit) in any process -- from manufacturing to transactional and from product to service. Not all organizations are able to implement this Six Sigma on their own, so they require Help Desk Six Sigma. Help Desk Six Sigma helps the organizations deploying Six Sigma or considering a deployment in the future. Using Help Desk Six Sigma reduce project cycle times, increase participation and improves ROI.

According to the Six Sigma Academy, Black Belts and Help Desk Six Sigma save companies approximately $230,000 per project and can complete four to 6 projects per year. General Electric, one of the most successful companies implementing Six Sigma, has estimated benefits on the order of $10 billion during the first five years of implementation. GE first began Six Sigma in 1995 after Motorola and Allied Signal blazed the Six Sigma trail. Since them, thousands of companies around the world have discovered the far reaching benefits of Six Sigma.

 Many frameworks exist for implementing the Help Desk Six Sigma methodology. Six Sigma Consultants and Help Desk Six Sigma all over the world have developed proprietary methodologies for implementing Six Sigma quality, based on the similar change management philosophies and applications of tools.

The fundamental objective of the Help Desk Six Sigma methodology is the implementation of a measurement-based strategy that focuses on process improvement and variation reduction through the application of Six Sigma improvement projects. This is accomplished through the use of two Six Sigma sub-methodologies: DMAIC and DMADV. The Help Desk Six Sigma DMAIC processes (define, measure, analyze, improve, control) is an improvement system for existing processes falling below specification and looking for incremental improvement. The Help Desk Six Sigma DMADV process (define, measure, analyze, design, verify) is an improvement system used to develop new processes or products at Six Sigma quality levels. It can also be employed if a current process requires more than just incremental improvement. Both Six Sigma processes are executed by Six Sigma Green Belts and Six Sigma Black Belts, and are overseen by Six Sigma Master Black Belts.

 That’s what’s possible with Help Desk Six Sigma when you integrate Action Workout with Six Sigma. Over the past two years Help Desk Six Sigma has perfected strategies for adding speed and employee empowerment to Six Sigma Deployments while maintaining the discipline of fact based decision-making at the heart of the Six Sigma Management System.