Implementing Six Sigma
 
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Implementing Six Sigma

 

It is reasonable to carry out the Implementing Six Sigma as a six-phase process. Phases from one to four are establishing Six Sigma, and phases from five to six are for realization of Six Sigma. Implementing Six Sigma requires leadership from top management since it must be embraced throughout the organization.

 

Implementing Six Sigma Model: Steps

·         Establishing Management Commitment

·         Information Gathering

·         Training

·         Developing Monitoring Systems

·         Business Processes to be improved are chosen

·         Conducting Six Sigma Projects

 

First phase of Implementing Six Sigma is to establish commitment of supreme command. This means training the principles and tools to senior management. This should be followed by a development of a management infrastructure to support the Six Sigma. One tool to monitor the change in management is to use QPR ScoreCard.

 

Second phase of Implementing Six Sigma is information gathering. This translates into intensive communication with customers, suppliers, and employees. Information about the conditions of the processes which should be improved, for example, supply chain is obtained from customers and suppliers. Analysis of the information helps to identify the obstacles standing in the way of success.

 

Training the whole staff in the organization is the third phase on the way to Implementing Six Sigma. The training needs are assessed, and the training is conducted from top-to-bottom. Training levels can be, for example, black belt and green belt. Black belts are the all-day problem solvers who also operate as team leaders in Implementing Six Sigma projects. Green belts are the team members in Six Sigma projects.

 

Fourth phase of the Implementing Six Sigma process is to develop a monitoring system. Because one main goal is continuous improvement, the framework of the management has to support that end. After the framework is in order, it is time to develop a monitoring system. Adequate measures should be created for strategic goals and key business processes. Measures can be internal and/or external, for example, customer satisfaction. One framework element is, for example, a balanced scorecard.

 

The realization of the Implementing Six Sigma starts from phase five when business processes to be improved are chosen. The current key process in general level is mapped and problems identified, and valueless activities and sub processes are terminated. Then the processes that need improvement are chosen and a Six Sigma project is defined. One project concept is DMAIC where the problems of the process that need improving are first defined and then the goals that should be achieved during the project are determined. The existing system needs to be measured. Establish valid and reliable measures and carry out a research. Analyze the findings and define the gap between “as-is” and “should-be”.

 

After analysis, the system starts to create new ways of doing things. Improve the processes and validate them by simulations and statistical methods. Before implementing the improvements, create a project plan and communicate the changes through the organization. Institutionalize the new improved system by modifying the management system. This means modifying compensation and incentive systems, Enterprise Resource Planning (ERP), budgets, etc. Establish a proper documentation system, for example, ISO 9001:2000, and monitor the system. Finally, transfer the information, which means that the findings of the project are assessed for relevance to other projects.

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