Quest Diagnostics Six Sigma
 
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Quest Diagnostics Six Sigma

 

Quest Diagnostics is People. Dedicated people who understand that behind every specimen and result there is a human life. Quest Diagnostics provides access to high quality testing and services throughout the United States. With over 1,700 patient service centers, approximately 140 rapid response laboratories, 31 regional laboratories and esoteric testing laboratories on both coasts they provide a broad range of services to their customers. They also have an international presence and the capability to provide services beyond our brick and mortar locations world-wide especially after implementing Quest Diagnostics Six Sigma.

 

While Six Sigma has a strong foundation with many well-known manufacturing companies, Quest Diagnostics Six Sigma initiative is a first in this industry and a relatively new concept in health care. Quest Diagnostics Six Sigma is a company-wide initiative. Achieving Quest Diagnostics Six Sigma quality will not only protect patients and advance healthcare insights, but will also be the competitive advantage that drives our success as a company. Right from the beginning, quality has been their core focus at Quest Diagnostics Six Sigma. Six Sigma is their breakthrough process improvement strategy, by which they plan to achieve a new quality standard for the health care industry.

 

Six Sigma did not begin at Quest Diagnostics. It had its birth in 1979 at Motorola. Six Sigma is focused on preventing problems by building quality into processes - by not having problems in the first place. The Six Sigma method utilizes full-time dedicated Black Belts (project managers) who receive a month of formal classroom training in process analysis and statistical methods as well as mentoring by Six Sigma experts.

 

Six Sigma stands for 3.4 defects per one million opportunities:

 

• 3 Sigma 66,800 defects per one million opportunities

• 4 Sigma 6,210 defects per one million opportunities 

• 5 Sigma 233 defects per one million opportunities 

• 6 Sigma 3.4 defects per one million opportunities 

 

Good companies are 3-4 sigma, but good is not good enough in healthcare. They believe that the healthcare industry must strive for perfection and hence the need for Quest Diagnostics Six Sigma. At Quest Diagnostics, they are dedicated to providing the highest quality to the patients whose specimens are entrusted to them.

 

Quest Diagnostics Six Sigma is passionate about using data to uncover the root causes of those defects and eliminating them from Quest Diagnostics processes. The ultimate objective of Quest Diagnostics Six Sigma is to deliver to customers what is critical to them each and every time - to produce "virtual perfection" from the customer's perspective. Common sense and force of personality are not means to reach dramatic improvements. The only way is to ask the tough questions and to use rigorous statistical and financial analysis. When problems are reduced, costs decline and customer satisfaction improves. 

 

Six Sigma is good business. Quest Diagnostics believe it will provide the foundation and fuel to attract and retain the best employees and help them to exceed their customers' expectations. As companies like Motorola, Allied Signal and Texas Instruments have already found, Quest Diagnostics Six Sigma delivers business results that can accelerate growth, reduce costs and ultimately deliver extraordinary profits to their shareholders.

 

In 2000, business leaders throughout Quest Diagnostics have been pulled out of their operating positions to become Black Belts or full-time, Six Sigma project leaders. Black Belts are now deployed in every Quest Diagnostics business unit across the US. Black Belts are leading high-impact project teams focused on improving performance in areas of our business that are critical to customers. Each of these Black Belts has received four intensive weeks of training to learn the Six Sigma approach and how to lead teams through the process to make Quest Diagnostics Six Sigma a real success. The training is dedicated to a disciplined, rigorous and data-based process improvement strategy. It is proven to achieve dramatic results.


 

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