Six Sigma And Arizona

There are many companies in Arizona which have adopted Six Sigma due to their quality consciousness. The Performance Management Group, a Phoenix, Arizona management consulting firm, announced on January 09, 2004 that it will provide Six Sigma training and consulting services to the Tucson, Arizona business community. Six Sigma and Arizona are going hand in hand. This is just an example, but we know there are numerous examples on this type. The first training and certification event took place February 23rd, 2004 in Tucson. “Now service companies and organizations in the Tucson market place can benefit from the practice of Six Sigma,” says Gerald Taylor, President and Managing Consultant of TPMG.

What was once only considered to be a management practice for manufacturing companies is having a powerful impact in the ways service organizations are designing and delivering services to their customers using recent initiatives of Six Sigma and Arizona.

• Launched in early 2001, Six Sigma has enabled JPMorgan Chase to reduce flaws in its customer-facing processes such as account opening, payment handling and checkbook reordering. Within 1 year they have measurably increased customer satisfaction and improved their overall operating efficiency & cycle times by well over 30%. (Source: American Banker)
• Bank of America spokesman Bob Stickler said the implementation of Six Sigma has helped the bank reduce by 80% the paperwork associated with mortgage underwriting, cut the number of days it takes to make a loan, and minimized errors in processing checking accounts.
• The typical Six Sigma project in healthcare has delivered an average of $500,000 in annualized savings. The University of Michigan Medical Center, Yale-New Haven Health System, Mount Carmel Medical Center (Columbus OH), Charleston Area Medical Center (WV), Virtua Health (NJ/PA), Wellmark Blue Cross Blue Shield (CA), Luther Midelfort/ Mayo Health System (MN/WI), Froedert Medical Center, and Palomar Pomerado Health (San Diego CA) have all deployed six sigma in their healthcare operations.

Six Sigma and Arizona is a management practice that uses data and analysis to increase customer satisfaction while keeping costs as low as possible. “It enables companies to become process perfect in its delivery of services,” says Gerald Taylor. “It is an excellent management practice that is being adopted in the services and government sector at breakneck speed!”

Sridhar Seshadri, a professor of operations management at New York University says, "you don't know about the defects in your services until a customer calls you up and complains. The consequence could be costly. On average, Seshadri estimates, the amount of lost revenue as a result of poor service quality runs as high as 50% of total costs associated with delivering those services.”

The Performance Management Group was the very first firm to provide Six Sigma and Arizona Training and Consulting Services to service companies and has been doing so for almost a decade.

“We are excited about the Tucson marketplace! The Tucson business community is well known for managers who are serious hardworking professionals,” says Gerald. For more information regarding the Tucson training session, visit TPMG's website at http://www.helpingmakeithappen.com/pages/151622.

Using Six Sigma will guide your firm to:

• Improve Customer Satisfaction
• Increase Profit Margins
• Shorten Cycle Times
• Reduce Costs

Let’s see other scenario, Six Sigma and Arizona Qualtec (SSQ) is a premier provider of training and implementation services that drive Measurable Financial Results. The SSQ approach is straightforward deployment of training and tools for achieving breakthrough performance including dramatically reduced cycle times, defects and costs; significantly improved productivity, efficiency and customer satisfaction.

Six Sigma and Arizona Qualtec is one of the original firms that started the Six Sigma revolution. For more than a decade, their practitioners have been involved in building ground-floor process improvement and Six Sigma initiatives at world-class companies. All their people are highly experienced, respected and accomplished in their fields. When you engage Six Sigma Qualtec, you get seasoned practitioners who know how to produce results.

Six Sigma and Arizona Qualtec is unique in the industry in that we employ a full-time, dedicated training development team. This group uses the latest in instructional design and adult learning theory to ensure that knowledge is indeed transferred. The American Council on Education (ACE) has certified our Black Belt instructional program for college education credits. Through their training programs, they teach people at all levels how to quantify their contributions to the business. Their web-based knowledge management system makes these results visible to all levels of your executive team, allowing them to track progress and improvement with ease.

Six Sigma and Arizona Qualtec has the skills to help your team select and use the most effective tool to address the issues you are facing. Whether those are within the traditional Six Sigma framework or other process improvement techniques, their experienced practitioners can assist you in making the right choice to get the best value.

In Arizona, by using Six Sigma Qualtec, you will have the advantage of unique process that emphasizes learning, knowledge transfer and implementation. They provide the best onsite support in the industry, and their instructional materials and knowledge management system are world class. Their Account Managers have years of experience coaching executive leadership teams to manage a successful deployment. This means their training and support services fully equip your people to achieve and sustain improvements to the business long after they have departed.