Six Sigma And Service Industries
 
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Six Sigma And Service Industries

 

Sigma is a statistical measure of variability, typically in a given process. In manufacturing, for instance, it could be used to measure the number of sub-standard products. But let’s see Six Sigma and Service Industries, in a service industry, Six Sigma could quantify delays in delivery or other procedures.

 

Across Six Sigma and Service Industries, Six Sigma deployment increases revenue, customer satisfaction, and reduces costs. Benefits from the application of Six Sigma multiply beyond the results of specific process improvements. An increasing number of companies find that Six Sigma methodology pushes daily decision-making, efficiency, and effectiveness to continually higher levels. Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma and Service Industries is no exception.

 

Manufacturing industries have been focused on “six sigma” (6s) quality for some time. But due to service driven economies around the world, recently many companies have tried to extend it to service industries and hence the need to understand the concept of Six Sigma and Service Industries. Six-sigma is a statistical measurement that seeks to establish six standard deviations between the process standard and the upper and lower limits. If it is achieved, it translates into 3.4 defects per 1,000,000 customer opportunities (products or services depending on the business.).

 

So, this is omnipresent fact that Six Sigma quality is now being applied universally across manufacturing and service industries as Six Sigma and Service Industries initiatives. A theme of many Six Sigma projects is to eliminate the "Hidden Factory," those activities associated with scrap, rework and rejects. While activities of this type may be obvious in a manufacturing environment, they are not necessarily clear in service industries. The Goals of Six Sigma are to reduce defects, improve processes and improve customer satisfaction in service industries. Six Sigma and Service Industries is a quality improvement methodology that was developed at Motorola to address manufacturing quality issues.

 

The most important findings in Six Sigma and Service Industries were:

·         Six Sigma dramatically improves service activities,

·         valid quantitative data about services can be very difficult and expensive to gather,

·         personnel with limited education and work experience need extensive coaching to encourage creative and big-picture thinking, and

·         change management must be an integral component to achieve and sustain dramatic changes

 

According to Six Sigma Qualtec, most US companies are achieving three or four sigma which translates into a 10-15 percent loss of their total revenue just from defects. Six Sigma can lead to success for more than just the manufacturing world; it is relevant in service industries as well.

 

Almost every company in today’s world is concerned with quality and Six Sigma and Service Industries are no exception here. Six Sigma and Service Industries are concerned with making the finest products for their customers and the service industries are concerned with giving their customers the best service that they can. With these considerations in mind regarding Six Sigma and Service Industries, these businesses are continually looking for methods and plans that will help them produce quality products and services. This field of producing quality assurance programs has become an increasing business by itself. Six Sigma is one of the many programs that are helping service industries in their quality control processes. The Six Sigma program is an excellent concept of quality assurance that is used widely. Like other programs, Six Sigma and Service Industries method of success lies in the organization of workflow and structure of work distribution. These facts set it apart from other quality programs.


 

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