Six Sigma And
Service Industries
Sigma is a
statistical measure of variability, typically in a given process. In
manufacturing, for instance, it could be used to measure the number
of sub-standard products. But let’s see Six Sigma and Service
Industries, in a service industry, Six Sigma could quantify delays
in delivery or other procedures.
Across Six
Sigma and Service Industries, Six Sigma deployment increases
revenue, customer satisfaction, and reduces costs. Benefits from the
application of Six Sigma multiply beyond the results of specific
process improvements. An increasing number of companies find that
Six Sigma methodology pushes daily decision-making, efficiency, and
effectiveness to continually higher levels. Service industries have
traditionally lagged manufacturing in adoption of quality management
strategies and Six Sigma and Service Industries is no
exception.
Manufacturing
industries have been focused on “six sigma” (6s) quality for some
time. But due to service driven economies around the world, recently
many companies have tried to extend it to service industries and
hence the need to understand the concept of Six Sigma and Service
Industries. Six-sigma is a statistical measurement that seeks to
establish six standard deviations between the process standard and
the upper and lower limits. If it is achieved, it translates into
3.4 defects per 1,000,000 customer opportunities (products or
services depending on the business.).
So, this is
omnipresent fact that Six Sigma quality is now being applied
universally across manufacturing and service industries as Six Sigma
and Service Industries initiatives. A theme of many Six Sigma
projects is to eliminate the "Hidden Factory," those activities
associated with scrap, rework and rejects. While activities of this
type may be obvious in a manufacturing environment, they are not
necessarily clear in service industries. The Goals of Six Sigma are
to reduce defects, improve processes and improve customer
satisfaction in service industries. Six Sigma and Service Industries
is a quality improvement methodology that was developed at Motorola
to address manufacturing quality
issues.
The most
important findings in Six Sigma and Service Industries
were:
·
Six Sigma dramatically improves service
activities,
·
valid quantitative data about services can be
very difficult and expensive to gather,
·
personnel with limited education and work
experience need extensive coaching to encourage creative and
big-picture thinking, and
·
change management must be an integral
component to achieve and sustain dramatic
changes
According to
Six Sigma Qualtec, most US companies are
achieving three or four sigma which translates into a 10-15 percent
loss of their total revenue just from defects. Six Sigma can lead to
success for more than just the manufacturing world; it is relevant
in service industries as well.
Almost every
company in today’s world is concerned with quality and Six Sigma and
Service Industries are no exception here. Six Sigma and Service
Industries are concerned with making the finest products for their
customers and the service industries are concerned with giving their
customers the best service that they can. With these considerations
in mind regarding Six Sigma and Service Industries, these businesses
are continually looking for methods and plans that will help them
produce quality products and services. This field of producing
quality assurance programs has become an increasing business by
itself. Six Sigma is one of the many programs that are helping
service industries in their quality control processes. The Six Sigma
program is an excellent concept of quality assurance that is used
widely. Like other programs, Six Sigma and Service Industries method
of success lies in the organization of workflow and structure of
work distribution. These facts set it apart from other quality
programs.