Six Sigma
Coffee Cups
Let’s see the
analogy between Six Sigma Coffee Cups. Imagine the perfect cup of
coffee—it tastes and smells great, it's served at exactly the right
temperature, and, best of all, it satisfies you every time.
Because it's
perfect, you find yourself returning again and again to the cafe
that sells it. The perfect cup of coffee--or the perfect product or
service--is what Six Sigma Coffee Cups is all about. To achieve Six
Sigma, a product or service has to be 99.9 percent error-free. As
far as your perfect Six Sigma Coffee Cups is concerned, error-free
means that every cup sold is 99.9 percent consistent in taste and
temperature. To achieve this level of perfection (or consistency)
for your product or service, you have to analyze and "map" the
process to eliminate any defect from the system.
Mapping the
process that creates the defects--for example, a cup of coffee
that's "off" in flavor or temperature--and analyzing it, is the
focus of this course. Specifically, the course offers methods for
Six Sigma Green Belts and team members to put simple flowcharts to
use to improve business processes that create defects. In Lesson 1,
you'll explore the world of flowcharts. You'll learn what symbols to
use in them, how to construct them, and why they're useful in
pinpointing the trouble spots in your own business process. In
Lesson 2 you'll learn how to put flowcharts to work to eliminate the
problems you've identified. Finally, in Lesson 3, you'll consider
the same trouble spots, but you'll ask different questions to bring
your analysis to a higher level and "mistake-proof" your business
process.
Course
Duration: 3 Hours
Flowcharts:
·
Recognize the benefits of mapping a business
process.
·
Identify the most common symbols used to
create flow charts.
·
Match the advantages of four types of flow
charts with descriptive examples.
·
Sequence the five steps used to construct a
flow chart.
·
Apply three methods to validate a flow chart
in a workplace situation.
Flowchart
Analysis:
·
Recognize the benefits of using a flowchart
to highlight problem areas that need to be eliminated from a
business process.
·
Select examples of inspections that need to
be eliminated from a business process.
·
Identify examples of backward loops in a
business process.
·
Apply methods to minimize handoffs between
persons or departments in a workplace situation.
Advanced
Flowchart Analysis:
·
Recognize the benefits of using a flowchart
to identify steps that do not add value in a business process.
·
Utilize questions that can be used to
challenge steps that do not add value in a business process .
·
Apply the appropriate steps to conduct a FMEA
(Failure Modes and Effects Analysis) in a hypothetical business
process.
